Refund and Returns Policy

## First: No Refunds

All sales are final. No refunds will be issued after the purchase is completed and the customer receives the product.

## Second: Exchanges

The company may, at its sole discretion and with prior approval, agree to exchange a product for another, subject to the following conditions:

* The product must be in its original condition and unused.

* The original carton must be unopened and undamaged.

* All accessories, documentation, and original packaging must be included with the product.

* The exchange request must be approved by company management.

## Third: Exchange Value

* The exchange will be for the product value listed on the original invoice.

* If a higher-value product is selected, the customer is responsible for paying the price difference.

* If a lower-value product is selected, the difference will not be refunded in cash or any other way. The full invoice amount will be used for the exchange.

## Fourth: Exchange Fees

If the company approves an exchange, the customer is obligated to pay all associated fees, which may include – but are not limited to:

* Delivery fees to the customer's location.

* Fees for collecting the product from the customer (if applicable).

* Fees for redelivering the replacement product.

* Any other operational costs deemed applicable by the company on a case-by-case basis.

These fees are determined at the company's discretion.

## Fifth: Specialty Products

Products provided by special order, or manufactured or imported specifically for the customer, are not eligible for return or exchange under any circumstances, except as required by policy.

## Sixth: Receipt Acknowledgment

The customer's receipt of the product from the showroom, their signature on the receipt, or their receipt of the product from the shipping company or delivery representative constitutes their acknowledgment that the product was received in good condition, conforming to the order, and free from any visible damage or defects.

## Seventh: General Provisions

This policy applies to all sales and exchange transactions conducted through the company. Completion of a purchase constitutes the customer's acceptance of all the terms and conditions contained herein.

The company reserves the right to interpret and apply this policy in accordance with its internal regulations and the applicable laws and regulations of the Sultanate of Oman.