General terms and conditions
First: Preparing orders

After confirming the order and issuing the invoice, the company begins the procedures for preparing the product or ordering it from the warehouse, branch, or supplier, depending on its availability.

The period for processing the order varies according to the availability of the product, and may be on the same day, or within several days, and in some cases it may reach (10) days or more in exceptional circumstances or when there is a need to transfer the product between branches or request it from the supplier.

Second: Communication with the client

The company is committed to communicating with the customer when the order is ready to inform him of the date and mechanism of receipt or delivery, and all details related to delivery or installation - if any - will be clarified before the service is carried out.

Third: Confirm the request

Issuing the invoice or confirming the order constitutes the customer’s final approval of the purchase process, and the company immediately initiates procedures for preparing, transporting, or reserving the product. Therefore, the customer does not have the right to cancel the order or demand a refund of its value after the start of the preparation procedures, taking into account the company’s approved replacement policy.

Fourth: Inspecting products

The company is keen to inspect the products and ensure their safety before delivering or shipping them to the customer, in order to ensure that they arrive in proper operating condition.

Fifth: Company commitment

The company is committed to providing high-quality products, providing the best possible level of customer service and technical support, and always seeks to address any comments or inquiries in a way that achieves customer satisfaction in accordance with the company’s approved policies.